All of our products are 100% authentic directly from the company themselves. The reason we started this company, is because we are sneakerheads ourselves, and we wouldn't dare sell fake products.
All shoe orders will be shipped with everything original that came with the from the company. Which means original boxes, laces, key chains etc. so if it came with the shoe, you will be getting it also.
SobeSoles.com is an upscale online lifestyle boutique meaning that most of our business is conducted online. However if you are located in the South Florida area, certain products we may make available to purchase locally.
Once you add an item to your cart, it is reserved for a brief period of time to allow you to complete your order. SobeSoles.com will display an out-of-stock message if: The size you selected sells out as you add the item to your cart. You don't complete the order during the brief reserve period. In the unlikely event we determine the item is sold out after you place your order, we will send an email to you explaining that the item is sold out. Other items in your order will ship. If you are unable to find a specific product, or a specific style/size, check back often as items may be restocked at any time. You can stay updated on new product releases through the SobeSoles Blog, our Facebook page, our Instagram @SobeSoles or by following our Twitter @SobeSoles. If you have any questions about products, please contact us via e-mail.
Buying online can be tricky, we are avid online shoppers as well. This company was created to be a safe space to purchase high end, exclusive items, without any concerns. We are transparent with our customers about our products and how they are sourced. Please feel free to contact us before a purchase if you have any concerns.
All sales are final. No refunds, no exchanges, unless it is a mistake made on our end. Customer satisfaction is highly valued to us. If you have further questions please contact us.
All orders are proccessed within 24-48 hours after they are placed. After being processed, they will be shipped via United States Postal Service. Orders to the United States arrive in 2-3 business days, and International orders arrive in 6-10 business days depending on customs processing.
If you have any questions or concerns, you can contact us directly via email sobesoles@gmail.com. A representative will reach out to you regarding your concerns.
Unless specified, all orders in the United States are shipped via USPS Priority Mail with delivery and signature confirmation. International orders will be shipped via USPS Priority Mail International. Express Mail is also available to our cutomers if needed.
Tracking information will be sent via e-mail to you within 24 hours of the order being placed. You will be able to track your packages on sobesoles.com in the upper right hand corner where it says "Track your order". You also can track your package at usps.com by entering your tracking number
